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ORDERING INFO:
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We DO NOT rent, sell, transfer or otherwise distribute customer information. In addition, we DO NOT store customer credit card information on our computers. We never have and never will.
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Orders can be placed via our website, via fax or mail. We accept Visa, Mastercard, Paypal, Google CheckOut, checks or money orders. We accept and ship orders only within the United States . . . we do not accept or ship international orders at this time.
You will see a link to open our PDF format Fax Order Form. Just TYPE in the information, click on the PRINT Button located in the top right corner and FAX!
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You are not required to register on our site to place an order, however, registering is recommended for faster re-ordering, package tracking and to receive coupons or notices of special sales and new product arrival information.
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We do not do "Back Orders". If an item you ordered is Out-of-Stock, we will send you an email if a similar item is available. You can decide whether to accept the similar item or have us remove the original item from your order. If we do not receive a timely response from you, we will ship your order without this item and it will be removed from your bill.
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If you are looking for something and cannot find it on our website, please send us an Email (cafeanatolia@cafeanatolia.com) and we will try to locate the item for you.
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SHIPPING INFO:
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Most all orders are shipped via US Priority Mail. Priority Mail is normally delivered within 2-3 days.
OVERNIGHT & EXPEDITED SHIPPING:
We can ship your order via Fed Ex Overnight or FedEx 2nd Day. If you have already placed your order and want to change the shipping to expedited, send us an email ASAP (cafeanatolia@cafeanatolia.com) to let us know. We will calculate the shipping costs and let you know this before changing the shipping.
If you have not yet placed an order, just send us an Email (cafeanatolia@cafeanatolia.com) with your mailing/shipping zip code, the items and quantity you need sent expedited and we can let you know what the charges will be.
Please Note: We DO NOT ADD ANY additional charges to the FedEx rates. Whatever the FedEx charges are, that's what you will be charged
IN-STORE PICKUP:
If you are in the Pittsburgh area and would like to save on shipping by picking up your order at our Restaurant (Located in Carnegie, PA) please choose IN-STORE PICKUP when placing your order. We'll notify you when the order is at the Restaurant and ready for pick up.
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SHIPPING CHARGES:
Shipping costs are based on the weight of the items ordered and the zip code of where it will be shipped. You will see your shipping charges before you check out your shopping cart.
Small, lightweight items can be shipped via First Class Mail for about $4.00. Priority Mail begins at $5.99 for items weighing less than ¼ pound, $7.99 for up to 1 pound, $8.99 for up to 2 pounds, etc.
For orders weighing over 4 pounds you are given an option of either U.S. Priority Mail or Fed Ex Home Delivery (Fed Ex Ground Service) so you can choose the shipping option you would prefer based on the charges.
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We ship orders within the United States. We use an "Address Verification System" so please be sure to provide an accurate billing and shipping address.
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You will receive an email from us notifying you that your order has shipped. A 2nd email will be sent to you directly from either the US Postal Service or Fed Ex which will provide your tracking and shipping information. Please be sure to provide an accurate Email Address when placing your order so that you will receive this important information.
Please Note: Depending on your Email Service Provider or your Email Settings, these emails may get mis-directed into your "Junk" mail box. Please check your "Junk" mail box for these emails if you do not see them in your regular Email In Box.
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If you are purchasing an item as a gift, we can ship the item directly to the recipient - Just put their name and address information in the "Ship To" area during the ordering process but be sure to write a note within your order indicating it is a gift so we only include a packing list with the order. The Sales Receipt will then be mailed to you separately.
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DAMAGES: Unfortunately, this does happen occasionally and we hope you will understand that it is not our fault. We carefully pack and ship your order, but sometimes the Shipper is careless in handling it. We do our best to promptly resolve this problem. If you receive a damaged shipment, please contact us via our email.
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