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ORDERING INFO:
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We DO NOT rent, sell, transfer or otherwise distribute customer information. In addition, we DO NOT store customer credit card information on our computers. We never have and never will. |
| 2. |
Orders can be placed via our website, via fax or mail. We accept Visa, Mastercard, Paypal and checks or money orders. |
| 3. |
You are not required to register on our site to place an order, however, registering is recommended for faster re-ordering, package tracking and to receive coupons or notices of special sales. |
| 4. |
We do not do "Back Orders". If an item you ordered is Out-of-Stock, we will send you an email if a similar item is available. You can decide whether to accept the similar item or have us remove the original item from your order. If we do not receive a timely response from you, we will ship your order without this item and it will be removed from your bill. |
| 5. |
If you are looking for something and cannot find it on our website, please send us an Email. We will try to locate the item for you. |
SHIPPING INFO:
| 1. |
Most all orders are shipped via US Priority Mail. Priority Mail is normally delivered within 2-3 days.
If you require overnight shipping or would like to use your own shipper account, please contact us. |
| 2. |
SHIPPING CHARGES ARE ONLY ESTIMATES: MOST orders are LESS than quoted and your invoice will be ADJUSTED accordingly. Shipping will NEVER be more than the amount shown unless you request a different method of shipment such as overnight delivery, etc.
Remember these shipping charges are only estimates. Each order is adjusted according to the actual weight of the package. For example, a $50.00 order weighing only 1 pound would not be charged $11.99 but an adjusted amount much less than this.
If you are in the Pittsburgh area and would like to save on shipping by picking up your order at our restaurant, please choose IN-STORE PICKUP when placing your order. We'll notify you when the order is ready for pick up |
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We ship orders within the United States. We use an "Address Verification System" so please be sure to provide an accurate billing and shipping address. We cannot ship to P.O. Boxes. |
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You will receive a "Delivery Confirmation" via email directly from the US Post Office. The Delivery Confirmation number is what you will use to track your package. Be sure to provide a valid email address when placing your order so you can receive this important information. NOTE: The US Postal Service does not provide package tracking with their Delivery Confirmation Numbers. When you visit the US Postal Service site to check on your confirmation number, no significant information will show up UNTIL the package has been delivered. Once a package has been delivered, you will see the delivery information. |
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If you are purchasing an item as a gift, we can ship the item directly to the recipient - Just put their name and address information in the "Ship To" area during the ordering process. Gift boxes and gift wrapping available. |
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DAMAGES: Unfortunately, this does happen occasionally and we hope you will understand that it is not our fault. We carefully pack and ship your order, but sometimes the Shipper is careless in handling it. We do our best to promptly resolve this problem. If you receive a damaged shipment, please contact us via our email. |
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