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You are here: Home > ORDERING/SHIPPING INFO
ORDERING INFO:
1.
We DO NOT rent, sell, transfer or otherwise distribute customer information. In addition, we DO NOT store customer credit card information on our computers. We never have and never will.
 
2.
Orders can be placed via our website, via fax or mail.  We accept Visa, Mastercard, Paypal, Google CheckOut, checks or money orders.  We accept orders and ship orders only within the United States . . . we do not accept or ship international orders at this time.
 
To FAX YOUR ORDER, please visit http://turkishgifts.googlepages.com/home
You will see a link to open our PDF format Fax Order Form.  Just TYPE in the information, click on the PRINT Button located in the top right corner and FAX!
 
3.
You are not required to register on our site to place an order, however, registering is recommended for faster re-ordering, package tracking and to receive coupons or notices of special sales.
 
4.
We do not do "Back Orders".  If an item you ordered is Out-of-Stock, we will send you an email if a similar item is available.  You can decide whether to accept the similar item or have us remove the original item from your order. If we do not receive a timely response from you, we will ship your order without this item and it will be removed from your bill.
 
5.
If you are looking for something and cannot find it on our website, please send us an Email.  We will try to locate the item for you.
 
SHIPPING INFO:
1.
Most all orders are shipped via US Priority Mail.  Priority Mail is normally delivered within 2-3 days.
 
2.
ABOUT SHIPPING CHARGES:
We know shipping is always a concern for shoppers and many customers place items in their shopping cart and then after viewing the total after shipping costs are added, decide not to place their order.
 
A customer once wrote in an email to us, “I just placed an order for only a few small items, how can the shipping charges be $10.99?”  (The shipping charges on this customer’s order was adjusted to $5.99.)
 
We hope our explanations below will help to ease any concerns you may have about our shipping charges. We have also posted this information throughout our website.
 
First of all, our Shipping/Handling charges are only ESTIMATED – and most orders are always LESS than what you are quoted during the check out process.  After you place your order and your order comes through to us, we will then ADJUST the shipping charges before charging your credit card so the total amount that is actually and finally charged to your credit card is usually less. Shipping will NEVER be more than quoted and again, most orders are always less.
 
Unfortunately, since this adjustment cannot be made until after we receive your order, do not be alarmed that you don’t see the shipping adjustment at the time you place your order.  Rest assured, we will weigh your order when it’s ready to ship and make the necessary reductions in shipping charges.
 
We admit the shipping part of the process is awkward and we are working on getting this more streamlined!! In the meantime, until we get this process upgraded, we have to use a basic shipping estimate.  If you would like to know the exact shipping before placing an order, you can send us an email inquiry with the items you want to order and your shipping zip code.
 
IN-STORE PICKUP:
If you are in the Pittsburgh area and would like to save on shipping by picking up your order at our Restaurant (Located in Carnegie, PA) please choose IN-STORE PICKUP when placing your order. We'll notify you when the order is at the Restaurant and ready for pick up.
 
OVERNIGHT & EXPEDITED SHIPPING:
We can ship your order via FedEx Overnight or 2nd Day.  You will need to send us an Email with the items you want to order (so we can estimate the weight) and your zip code.  We will send you an Email with the Fed Ex rates.  Please Note: We DO NOT add any additional fees or charges to the FedEx rates... whatever FedEx charges us, that's what we charge you.
 
3.
We ship orders within the United States.  We use an "Address Verification System" so please be sure to provide an accurate billing and shipping address.  We cannot ship to P.O. Boxes.
 
4.
You will receive a "Delivery Confirmation" via email directly from the US Post Office.  The Delivery Confirmation number is what you will use to track your package. Be sure to provide a valid email address when placing your order so you can receive this important information. 
 
5.
If you are purchasing an item as a gift, we can ship the item directly to the recipient - Just put their name and address information in the "Ship To" area during the ordering process but be sure to write a note in your order indicating it is a gift so we only include a packing list with the order. You may also purchase Gift Boxes and Gift Wrapping is also available during the check out process.
 
6.
DAMAGES:  Unfortunately, this does happen occasionally and we hope you will understand that it is not our fault.  We carefully pack and ship your order, but sometimes the Shipper is careless in handling it.  We do our best to promptly resolve this problem.  If you receive a damaged shipment, please contact us via our email.