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For any questions not answered here, you can send us your question at CafeAnatolia@CafeAnatolia.com



ORDERING INFO
  1. We DO NOT rent, sell, transfer or otherwise distribute customer information. In addition, we DO NOT store customer credit card information on our computers. We never have and never will.
  2. Orders can be placed via our website by mail or E-mail. We accept Visa, Mastercard, PayPal and check or money order.
  3. We accept and ship orders only within the United States (lower 48 states); We do not ship to Alaska and Hawaii. We do not ship internationally.
  4. You are not required to register on our site to place an order, however, registering is recommended for faster re-ordering, package tracking and to receive coupons or notices of special sales and new product arrival information.
 
OUT OF STOCK ITEMS:
We do not do "Back Orders". If an item you ordered is Out-of-Stock, we will send you an email if a similar item is available. You can decide whether to accept the similar item or have us remove the original item from your order. If we do not receive a timely response from you, we will ship your order without this item and it will be removed from your bill.
   
NEED SOMETHING BUT DON'T SEE IT ON OUR WEBSITE?
If you are looking for something and cannot find it on our website, please send us an Email at (CafeAnatolia@CafeAnatolia.com) and we will try to locate the item for you.
   
SHIPPING INFO

Most all orders are shipped via US Priority Mail. Priority Mail is normally delivered within 2-3 days. We also ship using 1st Class Mail and FedEx.
We use an "Address Verification System" so please be sure to provide an accurate billing and shipping address.

OVERNIGHT & EXPEDITED SHIPPING:
  1. We can ship your order via Fed Ex Overnight or FedEx 2nd Day.
  2. If you have already placed your order and want to change the shipping to expedited, send us an email ASAP (CafeAnatolia@CafeAnatolia.com) to let us know. We will calculate the shipping costs and let you know this before changing the shipping.
  3. If you have not yet placed an order, just send us an Email (CafeAnatolia@CafeAnatolia.com) with your mailing/shipping zip code, the items and quantity you need sent expedited and we can let you know what the charges will be.
  Please Note: We DO NOT ADD ANY additional charges to the FedEx rates. Whatever the FedEx charges are, that's what you will be charged
   
IN-STORE PICKUP
If you are in the Pittsburgh area and would like to save on shipping by picking up your order at our Restaurant (Located in Carnegie, PA) please choose IN-STORE PICKUP when placing your order. We'll notify you when the order is at the Restaurant and ready for pick up.
   
SHIPPING CHARGES

Small, lightweight items can be shipped via First Class Mail for about $4.00; Priority Mail begins at $5.99.

For orders weighing over 4 pounds you are given an option of either U.S. Priority Mail or Fed Ex Home Delivery (Fed Ex Ground Service) so you can choose the shipping option you would prefer based on the charges.

   
SHIPPING NOTIFICATIONS
You will receive an email from us notifying you that your order has shipped.  A 2nd email will be sent to you directly from either the US Postal Service or Fed Ex which will provide your tracking and shipping information. Please be sure to provide an accurate Email Address when placing your order so that you will receive this important information.

Please Note: Depending on your Email Service Provider or your Email Settings, these emails may get mis-directed into your "Junk" mail box.  Please check your "Junk" mail box for these emails if you do not see them in your regular Email In Box
   
IF YOUR ITEM IS A GIFT
If you are purchasing an item as a gift, we can ship the item directly to the recipient - Just put their name and address information in the "Ship To" area during the ordering process but be sure to write a note within your order indicating it is a gift so we only include a packing list with the order. The Sales Receipt will then be mailed or emailed to you separately.
   
IF YOUR ITEMS ARE DAMAGED IN SHIPPING
Unfortunately, this does happen occasionally and we hope you will understand that it is not our fault. We carefully pack and ship your order, but sometimes the Shipper is careless in handling it. If you receive a damaged shipment, please contact us via our email and we will do our best to promptly resolve this problem.