Home > Ordering & Shipping Info

For any questions not answered here, you can send us your question(s) to us at
CafeAnatolia@Hotmail.com
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ORDERING INFO:
  • Orders can be placed using our website, www.CafeAnatolia.com or by mail.
  • We accept Visa, Mastercard, PayPal and check or money order.
  • Payments by check or money order will not be processed or shipped until your payment has been received.
  • You are not required to register on our site to place an order, however, registering is recommended for faster re-ordering, package tracking and to receive coupons or notices of special sales and new product arrival information
OUT OF STOCK ITEMS:
We do not do "Back Orders". If an item you ordered is Out-of-Stock, we will send you an email if a similar item is available. You can decide whether to accept the similar item or have us remove the original item from your order. If we do not receive a timely response from you, we will ship your order without this item and it will be removed from your bill.
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SHIPPING INFO:
  • We accept and ship orders only within the United States (lower 48 states); We do NOT ship to Alaska and Hawaii, and we do NOT ship internationally.
  • Most all orders are shipped via US Priority Mail. Priority Mail is normally delivered within 2-3 days. We also ship using 1st Class Mail and FedEx.
  • We use an "Address Verification System" so please be sure to provide an accurate billing and shipping address.
  • Small, lightweight items can be shipped via First Class Mail for about $4.00; Priority Mail begins at $5.99.
  • For orders weighing over 4 pounds you are given an option of either U.S. Priority Mail or Fed Ex Home Delivery (Fed Ex Ground Service) so you can choose the shipping option you would prefer based on the charges
  • We also offer "IN-STORE PICKUP": If you are in the Pittsburgh area and would like to save on shipping by picking up your order at our Restaurant (Located in Carnegie, PA) please choose IN-STORE PICKUP when placing your order. We'll notify you when the order is at the Restaurant and ready for pick up.
OVERNIGHT or EXPEDITED SHIPPING:
  • We can ship your order via Fed Ex Overnight or FedEx 2nd Day.
  • If you have already placed your order and want to change the shipping to expedited, send us an email ASAP (CafeAnatolia@Hotmail.com) to let us know. We will calculate the shipping costs and let you know this before changing the shipping.
  • If you have not yet placed an order, just send us an Email (CafeAnatolia@Hotmail.com) with your mailing/shipping zip code, the items and quantity you need sent expedited and we can let you know what the charges will be.
  • Please Note: We DO NOT ADD any additional charges to the FedEx rates. Whatever the FedEx charges are, that's what you will be charged
IF YOUR ITEM IS A GIFT:
  • If you are purchasing an item as a gift, we can ship the item directly to the recipient - Just put their name and address information in the "Ship To" area during the ordering process; however,
  • Be sure to write a note within your order indicating it is a gift so we only include a packing list with the order. The Sales Receipt will then be mailed or emailed to you separately.
IF YOUR ITEMS ARE DAMAGED IN SHIPPING:
  • Unfortunately, this does happen occasionally and we hope you will understand that it is not our fault. We carefully pack and ship your order, but sometimes the Shipper is careless in handling it.
  • If you receive a damaged shipment, please contact us via our email and we will do our best to promptly resolve this problem.